Last Updated: August 3, 2025
VolarCabs Tour & Travel (“VolarCabs,” “we,” “us,” or “our”) is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide when you use our website, book our services, or interact with us.
By accessing or using our website and services, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please do not use our services.
1. Information We Collect
We collect various types of information to provide and improve our services to you:
- Personal Identification Information (PII):
- Contact Details: Name, email address, phone number, physical address.
- Identification Details: Passport information, visa details (if required for international travel), government-issued ID numbers (e.g., Aadhar, PAN for domestic travel).
- Demographic Information: Date of birth, gender.
- Payment Information: Credit card details, bank account information (processed securely through third-party payment gateways; we do not store full payment card details).
- Travel-Related Information:
- Booking Details: Itinerary preferences, departure/arrival dates and times, destination, number of passengers, special requests (e.g., dietary needs, accessibility requirements).
- Travel History: Records of past bookings and tours with VolarCabs.
- Technical and Usage Information:
- Device Information: IP address, browser type, operating system, device identifiers.
- Usage Data: Pages visited on our website, time spent on pages, referral sources, clicks, search queries.
- Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies (see Section 5 below).
- Communication Information:
- Records of your correspondence with us, including emails, chat conversations, and phone calls.
2. How We Collect Your Information
We collect information through various methods:
- Directly from You: When you fill out forms on our website, make a booking, subscribe to our newsletter, contact our customer service, or provide information during a phone call.
- Automatically: Through cookies, server logs, and other tracking technologies when you browse our website.
- From Third Parties: In some cases, we may receive information about you from our partners (e.g., if you book our services through a travel agent) or public sources, always in accordance with applicable laws.
3. How We Use Your Information
We use your information for the following purposes:
- To Provide and Manage Services:
- Process and confirm your bookings (cabs, tours, hotels, flights, etc.).
- Facilitate payments and manage invoicing.
- Communicate with you regarding your bookings, including confirmations, updates, and changes.
- Provide customer support and respond to your inquiries.
- Arrange and coordinate travel logistics with our suppliers (e.g., drivers, hotels, airlines, tour operators).
- To Improve Our Services:
- Understand user preferences and trends to enhance our website functionality and user experience.
- Develop new products and services.
- Conduct analytics, research, and data analysis to improve operational efficiency.
- Marketing and Communication:
- Send you promotional offers, newsletters, and information about our services, special deals, or new destinations that may be of interest to you (with your consent where required).
- Conduct surveys and gather feedback on our services.
- Security and Legal Compliance:
- Detect, prevent, and investigate fraud and other illegal activities.
- Ensure the safety and security of our passengers, drivers, and staff.
- Comply with legal obligations, regulatory requirements, and requests from law enforcement or government authorities.
- Enforce our Terms and Conditions.
4. Sharing and Disclosure of Your Information
We may share your information with the following categories of recipients:
- Service Providers and Suppliers:
- Transport Providers: Drivers, local cab operators, car rental companies.
- Accommodation Providers: Hotels, resorts.
- Airlines and Railways: For flight/train bookings.
- Tour Operators: Local tour guides and operators who provide parts of our tour packages.
- Payment Gateways: To process your payments securely.
- IT Service Providers: Hosting, website analytics, customer relationship management (CRM) systems.
- These third parties are obligated to protect your information and use it only for the purposes for which it was shared.
- Affiliates and Group Companies: We may share information with our affiliated entities for business operations, internal reporting, and service improvement.
- Legal and Regulatory Authorities: When required by law, court order, or governmental request, or to protect our rights, property, or safety, or that of others.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.
- With Your Consent: We may share your information with other third parties when you give us explicit permission to do so.
5. Cookies and Tracking Technologies
Our website uses “cookies” and similar tracking technologies (e.g., web beacons, pixel tags) to enhance your Browse experience, analyze website traffic, and personalize content.
- What are Cookies? Cookies are small text files stored on your device by your web browser. They help us recognize you and remember your preferences.
- How We Use Cookies:
- Essential Cookies: Necessary for the website to function correctly (e.g., managing your session, enabling shopping cart functionality).
- Performance and Analytics Cookies: Help us understand how visitors interact with our website, identify popular pages, and track errors. This helps us improve website performance.
- Functionality Cookies: Remember your choices (e.g., language preferences) to provide a more personalized experience.
- Advertising/Targeting Cookies: Used to deliver relevant advertisements to you based on your interests and Browse behavior.
- Your Choices Regarding Cookies: You can usually set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. Please note that if you disable or refuse cookies, some parts of this website may become inaccessible or not function properly.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or destruction. These measures include:
- Encryption: Using SSL/TLS encryption for data transmission on our website.
- Access Controls: Restricting access to personal information to authorized personnel only.
- Secure Systems: Implementing firewalls, intrusion detection systems, and regular security audits.
- Data Minimization: Collecting only the information necessary for the stated purposes.
While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your personal information is no longer needed, we will securely delete or anonymize it.
8. Your Privacy Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Right to Access: Request a copy of the personal information we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete personal information.
- Right to Erasure (Right to Be Forgotten): Request the deletion of your personal information under certain circumstances.
- Right to Restriction of Processing: Request that we limit the way we use your personal information.
- Right to Data Portability: Request to receive your personal information in a structured, commonly used, and machine-readable format.
- Right to Object: Object to the processing of your personal information for direct marketing purposes or based on legitimate interests.
- Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided in Section 10. We may need to verify your identity before fulfilling your request.
9. Links to Third-Party Websites
Our website may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of these third-party websites before providing any personal information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. We will post the revised Privacy Policy on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes signifies your acceptance of the updated policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:https://volarcabs.com/contact-us/